Springs Medical Centre
10 Hospital St Daylesford
Ph: (03) 5348 2227
Fax: (03) 5348 1447
email: admin@springsmedical.com.au

Our Vision: To achieve the optimum health of our community

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Frequently Asked Questions

Q1. Why do I need to make appointments on the day?

A1. You can make appointments with the Doctor of your choice in advance, however there may be a waiting period for these types of appointments. If you need an appointment on the day you will nearly always be able to book an appointment for that day, even if it is not with the Doctor of your first choice. This ensures all patients with urgent matters can access a GP on the day. If you need a follow up apointment with your Doctor, please make it on the way out.

Q2. Why do I have to see the nurse first?

A2. Springs Medical Centre is home to a primary care nurse team who provide nurse and education services as part of the complimentary primary health care services provided by the General Practictioners. See 'Nurse Led Clinics' under the 'Other Services' tab for more information or click 'here'.

Q3. How do I get my test results.

A3. Your Doctor will tell you how your results will be provided and you may be asked to call the Results Nurse between 2:30pm and 3:30pm Monday to Friday.

Q4. If I am between 45 and 50 years of age, what health checks are available?

A4. A comprehensive Health Check to discuss lifestyle issues and will include cholesterol and glucose screening blood tests.

 

Feedback

Your feedback is important to us and is always welcome. Our Practice conducts annual patient surveys to obtain ongoing feedback. Please feel free to talk to your doctor or thereceptionist about any problems or suggestions you have with the service we provide, or place your comments in the provided suggestion box.

You can also put complaints in writing. These should be addressed to our CEO.

Alternatively you may wish to telephone or write to:

Health Complaints Commission,
Level 26, 570 Bourke Street,
Melbourne 3000.
Tel: 1300 582 113

a successful and adaptable primary health care service for daylesford

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