Springs Medical Centre
10 Hospital St Daylesford
Ph: (03) 5348 2227
Fax: (03) 5348 1447
email: admin@springsmedical.com.au

Our Vision: To achieve the optimum health of our community

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Privacy & Confidentiality

The Privacy Act 1988, and the Health Records Act 2001, determine how organizations such as Springs Medical Centre, collect, store and who has access to information about you.

The below explains how we collect your health information. The Privacy Policy and Patient Code of Conduct documents can be found at the bottom of this page.

Springs Medical Centre collects information regarding each patient, from the patient, parent or guardian.  This information is normally collected when the patient first attends our Practice.

Our Practice is fully computerized.  Information is kept secure at all times and any paper files which have not yet been scanned to computer, are protected and kept secure in a staff only area.  The computer data is backed up each night and the success of the backup is verified each morning to ensure retention of the data.

Clinical information such as medications, classifications, allergies, immunizations, family history and social history are obtained by the doctor.  Clinical notes are recorded either during the consultation or on completion.  Prescriptions, specialist & allied health referrals, pathology, x-ray and ultrasound requests are computer generated. Clinical information can only be accessed by Doctors, Nurses, Allied Health care workers and specially authorized administrative staff. 

Reception staff collect personal information such as name, address, date of birth, ethnicity, contact telephone numbers, next of kin (NOK) and Medicare card number, reference number & expiry date.  This information is recorded and forms the basis of your computer file.  Each patient is allocated a unique individual patient file.  Your details will be updated regularly to ensure your file is kept up to date.  Patients can ask for their personal information to be corrected or updated at any time.

For patients who are eligible for Veteran Affairs, their card status and number is recorded.  For patients who hold a Health Care Card, Pension card or Seniors Health care card,  the number and expiry date is recorded.  For patients who have a claim with WorkCover or TAC, an accident date, claim number and employer may need to be recorded. 

We receive a combination of electronic and paper based results & correspondence.  All paper based results and correspondence are scanned into the patient’s file enabling us to have a fully computerized patient record.

For referred services, the doctors gain consent from the patient during the consultation.  Only relevant patient information is released to these service providers.

All patients have a general right of access to their own health records.  When requesting information, to assist our Practice, we will require specific details about what type of information is required.  When access is sought, it may be useful to make an appointment with your Doctor to discuss your health information, to prevent the information being misunderstood or taken out of context. Some requests for information may need to be in writing. Some information may be provided with a verbal request. Administrative staff are not authorized to provide clinical health information to patients so these requests will be referred onto the appropriate Doctor or Clinical Manager.

Detailed below is:

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Patient Code Of Conduct

The effective prevention and management of aggression and violence in the workplace is a responsibility of Springs Medical Centre.

To view the Code of Conduct for patients, their families/friends and members of the public to adhere to, click 'here'

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Practice Accreditation & Improvement Surveys

At Springs Medical Centre in both Daylesford and Trentham, we carried out a patient survey (the Practice Accreditation and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to make improvements to patient care where you feel it would be most useful.

Below are links to the responses and results to your feedback:

Feedback to Daylesford patients

Feedback to Trentham patients

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Feedback and Complaints

Your feedback is important to us and is always welcome.

Please feel free to talk to your doctor or the receptionist about any problems or suggestions you have with the service we provide, or place your comments in one of the suggestion boxes provided in our waiting rooms.

You can also put your complaint in writing using our Springs Medical Complaints Form (click here to download and print form). Once you have completed the form, either post or hand it in to our receptionists at Daylesford or Trentham.

We are committed to preserving your privacy and all complaints are treated confidentially.  We take complaints seriously and aim to respond to the complainant within 14 -21 days.

Alternatively you may wish to telephone or write to:

Health Complaints Commission,
Level 26, 570 Bourke Street,
Melbourne 3000.
Tel: 1300 582 113

a successful and adaptable primary health care service for daylesford

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