Feedback / Complaints

We’re here for you

We value your feedback it helps us improve and continue delivering high-quality care.

Share your thoughts

Whether it’s a suggestion, compliment, or concern, you’re welcome to:

• Speak to your GP or one of our receptionists
• Use the Suggestion Boxes in our waiting areas
• Submit a formal complaint using our Springs Medical Complaints Form

Email: your.feedback@springsmedical.com.au
Complaints are handled confidentially and we aim to respond within 14–21 days.

Or contact:
Health Complaints Commissioner
Level 26, 570 Bourke St, Melbourne VIC 3000
Phone: 1300 582 113 | www.hcc.vic.gov.au