Our Policies
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Privacy Policy
We are committed to protecting your personal health information in line with national privacy laws. Your medical records are confidential and are only shared when necessary for your care, with consent or as required by law.
Patient Code of Conduct
To maintain a safe and respectful environment, we do not tolerate aggression or abusive behaviour towards staff or patients.
View the Code of Conduct
Prescription Policy
To ensure safe medication management, most prescriptions—including repeats—require a consultation. In limited cases, a script may be issued without an appointment (fees may apply).
View Prescription Policy
Code Red (Bushfire Risk) Policy
On days declared Code Red, all Springs Medical sites will close for safety. Limited urgent care may be available at Daylesford Hospital.
Always follow official advice and download the VicEmergency app.
In an emergency, call 000. For non-urgent medical advice, contact the After Hours GP Helpline: 1800 022 222.
Appointment & Billing Policy
Our full appointment and billing guidelines, including cancellation and non-attendance policies, are outlined here:
Appointment & Billing Policy
Infection Control
Springs Medical follows strict infection control practices to protect patients and staff. This includes regular disinfection of high-touch areas, use of PPE, and hand hygiene protocols.