Our Support Team
Meet our dedicated, experienced and compassionate team, here to provide expert care and support for you and your family at every stage of life.
At Springs Medical, the strength of our general practice lies not only in the expertise of our doctors but also in the dedication and capability of our broader support team. An exceptional support team ensures the smooth, efficient, and compassionate delivery of care to every patient. From the moment a patient contacts us to the conclusion of their care journey, our nurses and administrative staff play a vital role in enhancing patient experience, supporting clinical decision-making, and maintaining the highest standards of service and safety. Their collaboration, professionalism, and patient-first approach are integral to the delivery of high-quality, comprehensive primary care.
Our Nursing Team
Our highly skilled nursing team brings a wealth of experience across general practice, chronic condition management, immunisations, wound care, preventative health, and acute care. With a strong focus on patient education and evidence-based practice, our nurses work collaboratively with GPs and allied health professionals to deliver coordinated, personalised care. They are central to many key services, including health assessments, care planning, and procedural support, and are trained to respond with both clinical excellence and compassion. Their expertise enhances patient outcomes and ensures continuity of care across all life stages.
Our Primary Care Nurses: Simone, Lauren, Jenny, Leisa, Steph, Rebecca, Catherine, Katrina, Justine, Jenny, Annette and Holly
Clinical Manager – Lee-anne Potter
Clinical Coordinators – Clare (leave) and Freyja
Clinical Admin Support – Luana, Karlie, Chloe (leave)
PANACEA Project Team (Early Detection of Heart Failure) – Simone and Jenny
Our Administration Team
The Springs Medical administration team is the backbone of our day-to-day operations, combining professionalism with a genuine commitment to patient service. With extensive experience in healthcare administration, they manage bookings, communications, billing, and patient enquiries with efficiency and empathy. Their proactive approach supports the delivery of timely care while ensuring compliance with practice policies, privacy standards, and Medicare requirements. Whether coordinating complex schedules or responding to individual patient needs, our admin team plays a critical role in creating a welcoming and organised environment for patients and staff alike.
Our Administration Superstars – Lucy, Siena, Tanya, Kiara, Ashley, Anne, Amelia, Taylah, Tori, Brenda, Ebony, April, Bethany, Lisa, Alison, Maya, Georgia and Melanie
General Manager – Emma Johns
Operations Manager – Kirsty Doyle
SIS Program Coordinator – Millie Gellatly
SIS Program Admin – Jeffrey Chua
Reception Coordinator – Vacant
IT Coordinator – Josh Mackay
