We offer a range of appointment types to suit your needs.
Making the right appointment for your needs will help your doctor stay on time.
Please book well in advance to see your usual doctor.
The standard appointment time (for a single health issue) is 10-15 minutes.
You can phone us or book a standard appointment online at www.springsmedical.com.au
If you are a new patient to the practice, or have a complex matter (or multiple health issues) to discuss with your doctor, please phone us to book a longer appointment.
This will include the following:
Please note that longer appointments cannot be booked online.
Please phone as early in the day as possible and advise that it is urgent. You may be assessed by our primary care nurse to determine the urgency.
You will be booked with the first available doctor.
In an emergency always call 000
If you have an urgent, non life threatening health concern after hours, call the After Hours GP Helpline 1800 022 222
If you are unable to keep your appointment, please give us at least 2 hours notice, so that we can offer the appointment time to another patient.
Please note that failure to attend your appointment, or provide sufficient notice of cancellation, may result in a non-attendance charge.
If you are unwell and moving from your home is physically impossible or detrimental to your health, home visits can be made by prior arrangement. Our doctors are also registered as Visiting Medical Officers at Daylesford Hospital, Daylesford / Trentham Aged Care Facilities and Hepburn House.
If you require a repeat on your medication, we strongly advise that you arrange an appointment with your Doctor in advance.
To ensure patient safety, repeat scripts will only be written without a consultation in exceptional circumstances and a charge will apply. Please refer to our Prescription Policy under What you need to know, Our Policies.
Rapid Clinic appointments are suitable for script only consultations and these script-only appointments are commonly bulk billed
Results are best discussed face to face with your doctor at a planned results review appointment. Test results will not be discussed over the phone unless specifically authorised by your doctor.
Please make an appointment with your Doctor for all such requests.
These are available through the Translating and Interpreting Service (TIS National).
Please advise our reception staff if a translator is required.
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