Your Role

Reporting to the General Manager, the Operations Manager is primarily responsible for managing the physical assets and resources at the three clinical sites at Daylesford, Trentham and Kyneton. The role includes leading the daily functions of the administration and reception team, providing leadership and coaching to facilitate all members to achieve their maximum potential in their respective roles. The Operations Manager is responsible for ensuring the clinical requirements of the medical workforce and patients alike are met and functions as the OH&S Coordinator for Springs Medical. The role will also work as a member of the Springs Medical Leadership Team (comprising the General Manager and Clinical Manager) to ensure all clinical staff, associates and students are resourced and supported on a daily basis within a well-defined clinical governance and administrative framework.

Key Selection Criteria

Qualifications, experience, knowledge and skills:

Essential:

1. Relevant tertiary qualifications or equivalent training and experience in business systems, preferably in the primary health care sector or health and medical services sector
2. Demonstrated capacity to supervise, direct and performance manage administration support, reception and IT staff
3. Evidence of relevant budget and financial management experience
4. Ability to report to and take direction from supervisors while still maintaining the ability to work autonomously and function effectively as a member of a multi-disciplinary team including well developed time management and organisational skills
5. Demonstrated ability to lead innovative policies and practices including ongoing commitment to personal and professional development.
6. Outstanding interpersonal and communication skills including written, verbal and negotiation skills with demonstrated ability to provide leadership to the organisation, both internally and with external stakeholders.
7. Advanced skills in and ability to use IT systems and relevant operating systems and desk top programs (Medical data bases, Windows, MS Office, Outlook etc.)
8. A commitment to and experience in a continuing quality improvement approach to all organisational activity. As well as the ability to empower the organisation to achieve and maintain accreditation including a demonstrated patient focussed approach to service provision. This would include demonstrated ability to apply quality improvement activities, research and evidence based findings to the primary care setting.
9. Training and/or experience in coordinating complaints handling policies or ability to acquire same.

Additional Key Selection Criteria Requirements:

1. Availability for weekend and evening work or training as required.
2. Current Victorian Driver’s Licence and access to a private vehicle (approved private vehicle use for SM business will be reimbursed by SM at published ATO km rates)
3. Appropriate qualification for CPR and basic first aid or ability to acquire same

Preferred:

1. Extensive experience, track record and knowledge in general practice and or clinical systems in a health/ medical service environment and the day-to-day operations or demonstrated capacity to acquire same including demonstrated ability to work collaboratively with a range of health care professionals
2. Demonstrated understanding and sound knowledge of the general practice environment, the key principles of primary care and its relationship to the broader health sector and local community.
3. Training and/or experience in coordinating of emergencies, basic infection control and safe handling & disposal of medical waste
4. Completion of Certificate IV in Medical Administration/ Diploma of Practice Management or equivalent

Download position description HERE

For a confidential discussion about the role, please contact:
Emma Johns
General Manager
p: (03) 5348 2227
e: e.johns@springsmedical.com.au