Our Policies

Privacy Policy

The privacy of your health information is important to us. All of our staff respect your privacy and keep your health information confidential at all times. Your medical record is a confidential document and as such it is the policy of this practice to maintain the security of your personal health information at all times.

From time to time your personal health information may be collected, used and disclosed for the following reasons:

  • For communicating relevant information with other treating doctors and clinical staff within our practice, and on referral to specialists or allied health professionals
  • For notifying you about health services that may be due or which require follow-up with your doctor
  • For inclusion on National and State Registers (eg. Immunisation data, Pap reminders)
  • For Medicare purposes
  • Disease notification, as required by law
  • For legal disclosure as required by a court of law
  • For research purposes (your information will always be de-identified)

If you have any concerns about the use of your personal health information, please speak with your doctor or our General Manager.

If you would like more information, copies of our Privacy Policy and Personal Health Information Collection Statement are available at reception or you can download a copy here:

Patient Code Of Conduct

The effective prevention and management of aggression and violence in the workplace is a responsibility of Springs Medical, and is vital in providing a healthy and safe working environment.

Aggressive and violent behaviour toward any of our staff members or patients is unacceptable and will not be tolerated.

If you would like more information on the code of behaviour for patients, their families/friends and members of the public, a copy of our Patient Code of Conduct is available at reception or you can download a copy here:

Prescription Policy

Springs Medical seeks to provide safe and accessible medication management for the community.

Thus we believe that all prescriptions, including repeat prescriptions, are best provided face to face at consultation to ensure patient safety.

It is desired that all patients make an appointment for all prescriptions for medication.

If you would like more information, copies of our Prescription Policy are available at reception or you can download a copy here:

Code Red (Catastrophic) Bushfire Risk Policy

Springs Medical is committed to providing essential health services to residents and visitors to our region.

The personal safety of our patients, our staff and their families is paramount.

On all CODE RED days we will:

  • Close Springs Medical clinics at Daylesford, Kyneton and Trentham
  • Seek to provide an ‘Urgent Care’ service from Daylesford Hospital
  • Attempt to contact all patients with booked appointments to reschedule as appropriate

Please heed the advice of the CFA and other authorities.

For urgent medical attention on a CODE RED day contact the After Hours GP Helpline 1800 022 222. In an emergency always call 000. We recommended that you download the Vic Emergency App on your mobile to stay informed.

Appointment and Billing Policy

SM- Patient Appointment and Billing Policy July 2021.pdf

Infection Control