The privacy of your health information is important to us. All of our staff respect your privacy and keep your health information confidential at all times. Your medical record is a confidential document and as such it is the policy of this practice to maintain the security of your personal health information at all times.
From time to time your personal health information may be collected, used and disclosed for the following reasons:
If you have any concerns about the use of your personal health information, please speak with your doctor or our General Manager.
The effective prevention and management of aggression and violence in the workplace is a responsibility of Springs Medical, and is vital in providing a healthy and safe working environment.
Aggressive and violent behaviour toward any of our staff members or patients is unacceptable and will not be tolerated.
If you would like more information on the code of behaviour for patients, their families/friends and members of the public, a copy of our Patient Code of Conduct is available at reception or you can download a copy here:
Springs Medical seeks to provide safe and accessible medication management for the community.
Thus we believe that all prescriptions, including repeat prescriptions, are best provided face to face at consultation to ensure patient safety.
It is desired that all patients make an appointment for all prescriptions for medication.
If you would like more information, copies of our Prescription Policy are available at reception or you can download a copy here:
The personal safety of our patients, our staff and their families is paramount.
On all CODE RED days we will:
Please heed the advice of the CFA and other authorities
For urgent medical attention on a CODE RED day contact the After Hours GP Helpline 1800 022 222. In an emergency always call 000. We recommended that you download the Vic Emergency App on your mobile to stay informed.