Our Support Team

Emma Johns – General Manager

Emma leads our Springs Medical team, ensuring that all members consistently deliver an exceptional level of patient centred care. She has many years of leadership experience in the finance industry and is currently working towards her MBA. Emma works hard to support all clinical and administration staff, associates and students so that they can achieve their maximum potential in their respective roles.

Karen Jephcott – Operations Manager

After successfully completing my Diploma in Business Management, I have followed my dream to work within the Health Industry. My journey commenced 15+ years ago as a Practice Manager and quickly evolved in positions of Business Manager, Area Manager, Marketing and GP Recruitment.

I thrive on a busy, fast pace environment and enjoy new challenges. I have an extensive range of skills and experience within Medical Centres, and been instrumental in setup and establishment of many different Medical Centres and Teams, with IVF and Day Surgery onsite over the years.

I was awarded the Victorian Rural Health Awards, for Practice Manager Award 2017. As I live in the Macedon Ranges area, it’s important for me to support the Community I reside in. I feel blessed to be part of the Springs Team to embrace my contribution.

Lee-anne Potter - Clinical Team Leader

Lee-anne is a registered Nurse and has over 30 years’ experience in this field. She has worked in different aspects of Nursing such as Acute Hospital, Forensic and General Practice Nursing. She began working at Springs Medical in August 2017 as part of our Primary Care Nursing team. Lee-anne enjoys reading and travelling in her spare time. Interests include: Chronic Disease Management Nurse Immuniser

Madelaine Redman - Finance Manager

Madelaine completed her Bachelor of Business (Accounting) in 2016 at La Trobe Bendigo and worked in public practice for several years before making the move to Springs in early 2019, where she enjoys the diversity of tasks that her role provides. She is currently studying toward a Graduate Certificate in Health Services Management. When not at work, Madelaine can usually be found in the kitchen or the garden.

Jeffrey Chua - Reception Coordinator

Jeffrey has worked in diverse areas such as conferences & events, hospitality, butchery, retail, naval forces, and ice cream making, before joining Springs Medical in May 2019. He believes the unifying thread throughout his varied life has been about connecting people, enabling others to grow, and he continues in this vein at Springs.

Jeffrey hopes to master the piano someday, but gets distracted by yoga, swimming, keeping ducks, cooking, baking, photography, books, beekeeping, travelling, and hosting house concerts.

Jeffrey has lived in the Daylesford area with his partner Nick, and they have loved being part of this community since 2012.

Admin and Reception

Our skilled and caring admin and reception team are here to help you too. They also coordinate records and provide account administration to support the management, medical and allied health teams here at Springs Medical.

If you have any questions please ask any one of our friendly admin staff and they will do their best to help you, or refer you to another team member for assistance.

Our amazing admin and reception team...

Abby, Alicia, Amanda, Bec, Ben, Breanna, Brenda, Catherine, Chris, Claire, Debbie, Heather, Josh, Karyn, Kate, Libby, Linda, Lisa, Maria, Rob, Roslyn, Tanya, Taylah, Tim, Trish and Veronica. 


Helen Lester – e-News Copy Writer
Dianne Caithness – Communications and Marketing