FAQ

ALLIED HEALTH

APPOINTMENTS

Please book online or phone Daylesford 03 5348 2227 or Trentham 03 5424 1602.

Different doctors offer different appointments types.
A standard consultation commonly takes 5 to 20 minutes.
We also offer Rapid appointments (< than 5 minutes) and prolonged appointments.
Specialty Clinics such as Diabetes, Allergy, Women’s Wellness Clinic, Better Breathing, Travel, Heart and other Wellness Checks with nurse, may all take 30 to 60 minutes and sometimes longer especially if there is a prolonged procedure or need to be observed after immunisation. Please check our booking appointment page.
And of course Allied Health appointments are often of 30 to 60 minutes duration.

Please always arrive 15 minutes early for check-in, especially if you are a new patient or attending a speciality clinic as there may be questionnaires to complete especially prior to an allergy or travel clinic appointment.
Regrettably as a busy primary care service and with patients not always knowing how long they may need, there will sometimes be delays.
We apologise for this but it is also part of providing a good service.
For a Rapid or Standard appointments please always allow that it may be 1 hour and occasionally more before you need to leave.
For Speciality Clinics and prolonged appointments, please always allow that it may be 2 hours and occasionally more before you need to leave.

Please book well in advance to see your usual doctor. The standard appointment time (for a single health issue) is 10-15 minutes. Springs Medical are delighted to report an average wait time from arrival to Dr attendance is 11 minutes across all SM doctors. You can phone us or book a standard appointment online.

The Rapid Bulk-Billing Clinic will enable you to book a bulk billed appointment for single-issue, simple consultations expected to last about 5 minutes (subject to availability). These appointments are available to all existing patients including private, pensioner and health care card holders. Click here for more detail.

Yes, you can book a longer appointment. If you have a complex matter (or multiple health issues) to discuss with your doctor, please phone us to book a longer appointment (at GP discretion) (Daylesford 03 5348 2227 or Trentham 03 5424 1602) This will include the following: • Mental health conditions (including Mental Health Care Plans and reviews) • Chronic health conditions (including GP Management Plans and reviews) • Travel health check-ups / vaccinations • Health assessments • Insurance, license and employment medical assessments • Medical reports • PAP tests • Completion of Centrelink or Workcover documentation • Implanon insertion or removal • Immunisations • Surgical procedures • Procedures where a nurse &/or special equipment is required eg: Warfarin testing, ear syringe. Please note that longer appointments cannot be booked online.

Book an appointment with your GP to request another referral. Our Rapid Bulk Billing appointments would be ideal for this situation.

If you are unable to keep your appointment, please give us at least 2 hours’ notice, so that we can offer the appointment time to another patient. Please note that failure to attend your appointment, or provide sufficient notice of cancellation, may result in a non-attendance charge.

If you have an appointment scheduled with your own doctor, that is who you will see. If you need to schedule an appointment urgently and your doctor is not available, we may ask if you would like to be seen by another doctor. This often makes it possible for you to be seen sooner.

All prescriptions, including repeat prescriptions, are best provided face to face at consultation to ensure patient safety. It is desired that all patients make an appointment for all medication prescriptions. If you would like more information, copies of our Prescription Policy are available at reception or you can download a copy here: (attach the Prescription Policy).

BLOOD TESTS/ X-RAY/ULTRASOUND

No, you don’t need to book an appointment for a blood test if your doctor has already given you a pathology request. See here for our Clinical Labs open times.
If you need a pathology request form, please book online or phone to see your GP.
Pathology services are provided via Australian Clinical Labs at Springs Medical Daylesford and Trentham, for most blood tests an appointment is not required.
For Pregnancy Glucose testing and 24 hour Blood Pressure monitoring an appointment is required, we encourage you to attend Springs Medical and speak to the lovely staff at Australian Clinical Labs to schedule, alternatively you can call them on 5348 2694.

Yes, you do need to make an appointment with Lake Imaging located offsite. Click here for more information.

EMERGENCY

In an emergency always call 000
If you have an urgent, non-life-threatening health concern after hours, call the After Hours GP Helpline 1800 022 222
Otherwise please phone as soon as possible and advise that it is urgent. You may be assessed by our primary care nurse to determine the urgency. You will be booked with the first available doctor.

If you are unwell and coming to our clinics is difficult or detrimental to your health, home visits can be made by prior arrangement.
Our doctors also regularly visit Daylesford Hospital, Daylesford Aged Care Facilities (Lumeah Lodge), Trentham Aged Care Facility, and Hepburn House.

FEEDBACK

Your feedback is very important to us and of course we love to hear about the great things we do too!
Please click here for more information.

FEES

Our fees are structured to reflect the time you spend with the doctor as well as the number and complexity of matters discussed during your consultation. See our Patient Fee Information for GP Consultations page for more information.

HOURS

In an emergency always call 000.
For urgent medical attention after hours, please contact the After Hours GP Helpline 1800 022 222.
Springs Medical will be closed on all Sundays, all Victorian Public Holidays, and all Code Red Days.
Our doctors do provide an after hours ‘Urgent Care’ service from Daylesford Hospital.
And one of our doctors is generally in attendance from 9am until 11am every Sunday and every Victorian Public Holidays at the Daylesford Hospital Urgent Care Centre.
And we generally make special arrangements for long holiday weekends such as Easter Saturday and long 4 day Christmas weekends when they occur.
On all CODE RED days we will:
• Close Springs Medical centres at Daylesford and Trentham.
• Seek to provide an ‘Urgent Care’ service from Daylesford Hospital.
• Attempt to contact all patients with booked appointments to reschedule as appropriate Please heed the advice of the CFA and other authorities We recommended that you download the Vic Emergency App on your mobile to stay informed.

INTERPRETER

Interpreters are available through the Translating and Interpreting Service (TIS National). Please advise our reception staff if a translator is required.

NEW PATIENTS

Yes, please see our Patient Forms page.
Please complete before arriving for your first appointment or arrive 15 minutes before your appointment and our reception staff will give you the form to complete. Please bring your Medicare card and photo ID with you.

POLICY

If you have any concerns about the use of your personal health information, please speak with your doctor or our General Manager.
If you would like more information, copies of our Privacy Policy and Personal Health Information Collection Statement are available at reception or you can view on Our Policies page.

Please download the information sheet here, or ask for one at reception.

RESULTS

Results are best discussed face to face with your doctor at a planned results review appointment.
Test results will not be discussed over the phone unless specifically authorised by your doctor.

SERVICES

Whether you have a cold or a chronic disease, we’re here to help you feel better.
Click here to find out more.
We offer appointments Monday - Saturday and will always try to assist you with an appointment on-the-day if your need is urgent. Our nurses are more than happy to provide you with triage advice if you are unsure whether you need an appointment or whether your health concern requires emergency care. If your preferred doctor is not available on the day you need an appointment, we will do our best to offer you an appointment with one of our other doctors. Sick children are always a priority and we do our best to make sure they are seen as soon as possible.
We keep a number of appointments free for on-the-day emergencies and for any patients who are acutely unwell and need urgent care. We do, however, ask that you always call to book one of these appointments.

TRAVEL

We recommend an extended Travel Health Clinic consultation at least 6-8 weeks prior to departure; however, travellers can still benefit from a consultation closer to travelling.
Please book online or phone for a dedicated 30- 40 minute Travel Health Clinic consultation with our travel doctors.
Generally, we advise generally 30 minutes for simple itinerary, 40 minutes for multiple family members, &/or Africa, &/or Central & South America. Where possible, this will be immediately followed by an appointment with our nurse for required vaccinations.
Follow-up appointments may be required for some vaccines. See our Travel Health Clinic page for more information.